Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy, you may return your item under the conditions below.

Returns period
For a change of mind return, please contact us within 30 days of receiving your order. Your legal right to cancel an eligible online order allows you to tell us within 14 days of delivery; you then have a further 14 days to send it back.

Condition of items
For change of mind returns under our additional 30-day policy, items must be unopened, unused and in their original packaging.

During the legal 14-day cancellation period, you may inspect an item as you would in a shop. If a product was sealed for health protection or hygiene reasons, you may lose the right to cancel if you break that seal after delivery.

These conditions do not affect your rights if an item is faulty or not as described.

Refunds

Once we receive your return, or you provide evidence that you have sent it back, we will process any refund due to your original payment method within 14 days. For a legal cancellation, this includes any standard delivery charge you paid. If you chose a more expensive delivery option, the extra cost is not refunded.

Return shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.

Faulty or incorrect items
If you receive a faulty or incorrect item, please contact us and we will arrange a replacement or refund.

How to return an item
Please email enchantedboutique@me.com before posting a return. We will provide the correct returns address and instructions. Do not send returns to our registered office.

Important
If you have any concerns about your eye health, please consult an optician or healthcare professional before use.